Frequently Asked Questions |
how do I arrange a consultation?
You can contact us by either using the contact form, the parts and service enquiry form or you can contact us directly by phone.
How much does the consultation cost?
The first consultation is always free. Depending on your required service will determine the cost of the service after that as we do offer consultation services. This will be determined at the first meeting.
how do i purchase a product at myra?
Most importantly you need to contact us. Once you are happy with the proposal, a payment plan (if required) is advised. Payments are made through direct deposit to our bank account. Cheques are acceptable, however the cheque needs to be cleared funds before proceeding.
what is the process when dealing with myra?
We pride ourselves on being as transparent as possible. Our process is clearly laid out under our services tab. You can review Our Process Here.
it looks like you can help me but I still need more assistance, what do i do?
The best thing is for you to contact us so we can have a discussion with you about what you need. You may benefit from our research and development team or our engineering services. We will always try and assist where we can.
do i have to purchase all of your services?
In simple terms, no. There are some services that we require to be done in conjunction with each other, however all services are laid out in the contract of sale prior to commencement and are agreed upon by all parties.
what happens if i want to make an amendment to the contract?
Generally amendments are not argued about if you require for them to be changed. The amendment request needs to be put into writing and it needs to be agreed upon by all parties before an amended contract of sale is drawn up. As our projects can be a large operation, it is important to keep all communication open at all times.
i have purchased a product elsewhere but i am not happy with the product/service/help,
can you help me?
can you help me?
Myra is able to assist with project management, control systems and consultation services if it is required. It is important to note that Myra holds no responsibility on the functionality of a product that isn't ours, but we are able to assist where possible and can determine the best outcome.
how long does it take for a product to be ready?
The length of time on average is 3 months from the time the deposit is taken to dispatch of the product. This time line is a guide and can be effected by the following:
- other projects being finalised
- the type of machine or development may take longer then usual (unique product requirements etc...)
- the machine might take less time to prepare and you may get it earlier
- any alterations or amendments to layout, contracts or installation dates.
Myra is always determined to keep our processes and times as stream line as possible communication is always open.
- other projects being finalised
- the type of machine or development may take longer then usual (unique product requirements etc...)
- the machine might take less time to prepare and you may get it earlier
- any alterations or amendments to layout, contracts or installation dates.
Myra is always determined to keep our processes and times as stream line as possible communication is always open.
I have my product but I am having some difficulty with the operation?
Myra will always recommend the service and maintenance agreement. If you choose not to take the agreement, any assistance provided is charged on a per hour basis including any travel fees or additional expenses. We offer all clients support regardless on the agreement being signed or not.
What is the service and maintenance agreement?
The service and maintenance agreement is offered to every client. It involves a number of items such as: weekly monitoring, bug fixes, system upgrades, machine training and maintenance assistance, warranty repairs. The service is a monthly invoice that is generated for any service that is included. There is not a limit on the amount of service is provided. If the service and maintenance agreement is not agreed upon, the time is charged at a per hour rate including any travel fees or additional expenses that may be included. This is an agreement that is discussed at time of installation and comissioning.
I already have a product, but i would like to add an additional feature.
what is available?
what is available?
All of our additional options are available at any time. Myra prides our machines at being easily expandable and adaptable. It is always better value to get the additional features at time of manufacture due to the combined manufacturing costs. Expansions and add on options are available afterwards, however prices will vary on the machine, the add on and any expansions required.
what currency does myra deal in?
For nationwide sales, Myra deals in AU$ (Australian dollar) currency. For any international sales Myra deals in US$ (United States dollar) currency. Conversion rate is determined at the time of sale and deposit confirmation.
what do you offer in regards to warranty?
Yes, Myra offers warranty on our products. A warranty statement is provided with a list of all parts included and the warranty period. Warranty varies with each item.